Users

A Quality Management User is anyone who can either log into the application or can have their media(s) recorded.

To record or monitor a supported media type, you need to do the following:

Add details of the user the media will be associated with. This includes assigning the user to a Security Profile.
License the user. Give the user a license to record a Quality Management Service supported media type, such as Call Recording or Screen Recording. You need to license the media type before giving a user a license to use it.

Only users with the Add/Edit Users and Delete Users permission in their Security Profile can add, edit, and delete users. All users can change their own password.

This section of the Help describes:

Viewing Users
Adding Users
Editing Users
Multiple User Editing
Deleting Users
Activating or Inactivating Users
Managed Users
Importing/Exporting Users
Restricting a User’s Recording view based on Flags
Configuring Agent Hotdesking