QMS Configuration for Mitel MiTAI

With Mitel version 6.1 the audio data is encrypted by default. We must disable this encryption using the Mitel System Administration tool to get the proper audio

The information this section provides the steps required to configure Quality Management Suite for recording Mitel MiTAI calls.

To configure Quality Management Suite for recording Mitel MiTAI calls, complete the following steps.

  1. Open a web browser on the computer running the Enghouse Interactive Data Service and access http://localhost/qms. The Call Recording Login page displays.

  2. Enter administrative credentials into the Username and Password fields. The default username and password is admin.

  3. Click Login. The Quality Management Suite interface displays.

  4. Select Services under the Administration category on the left-side of the window. The Services tab displays.

  5. Click Call Recording and click the Edit button. The CallRecording [host] tab displays.

  6. Click the PBX Type drop-down under Service Details and select Mitel MiTAI.

  7. Enter the IP address of the Mitel PBX in the PBX IP Address field.

  8. Click the Save button in the Actions bar.

  9. Click Users under the Administration category on the left-side of the window. The Users tab displays.

  10. Configure all Mitel MiTAI users for which Quality Management Suite records calls.

  11. The Primary Extension field in the Call Recording Settings section is required to match the Active-DN (Dial-able Number) configured for the user’s Mitel MiTAI phone.

  12. Enter the DNs from all other line appearances on the user’s Mitel MiTAI phone into the Additional Extensions field (as a comma delimited list).

  13. Enter the IP Address of the user’s Mitel MiTAI phone into the Endpoint IP Address field.

  14. Click the Save button in the Actions bar.

  15. Repeat steps 11-14 for each user to extension entry listed.