ShoreTel TAPI/WAVE

In some situations, a port mirroring solution for call recording is undesirable or not possible, due to network topology complexity or other factors. ShoreTel has a second option for recording calls, which uses the Windows Wave multimedia subsystem to transfer audio. QMS makes use of this capability by defining a Route Point that it can use to transfer audio from the ShoreTel PBX for recording. When a call comes in that should be recorded, the QMS server makes an internal phone call to the Route Point’s extension, automatically answering that call. Once connected, audio will be transferred from the PBX to QMS via the call to the Route Point. QMS will then open a Windows Wave device in order to get the actual audio packets for processing.

Figure 2 ShoreTel TAPI/Wave integration