ShoreTel TAPI

Port mirroring is the action of copying all inbound and outbound network traffic from one port on a network switch to another port. Most modern network switches allow for some level of port mirroring, including Virtual LAN (VLAN) configurations that allow the network administrator to segment the local network as needed. QMS can utilize port mirroring to record calls to and from ShoreTel IP phones.

Fig 1

Figure 1 ShoreTel TAPI integration