Text Recording

QMS can record and evaluate text based media including Skype for Business chat sessions. This can include web chat and email media delivered from an integrated contact center application. A text recording license is required for all recorded users.

Call Transcriptions

QMS offers intregrations with several different Transcription Engines which allows QMS to submit the audio from a recorded call to the Transcription Engine to be transcribed. Once transcribed, the transcription text will be shown in the recording details along with the audio of the transcribed call. Refer to Transcription Services for more information.

Text Translations

QMS offers translation of all text media (including transcriptions) into other languages using Amazon Web Services.

Enghouse AI

QMS can be intregrated with EnghouseAI systems to create automated summaries of transcribed audio calls and text media. In addition EnghouseAI can be used to automatically evaluate transcribed audio calls and text media.