RTP Data Collector (RTPDC)

The RTPDC is a service that captures RTP audio packets flowing into or out of the device on which the service has been installed, and forwards those RTP packets to the QMS Call Recording Service.

Prior to QMS 7.1, the RTPDC was used for all three recording modes. Enhancements made to the QMS Packet Forwarding Service for QMS 7.1 and higher make it the better option for Mediation Recording and Edge Recording. When upgrading to QMS 7.1, while it’s possible to leave RTPDC in place when running in Mediation or Edge Recording modes, it is recommended to replace RTPDC with the QMS Packet Forwarding Service.

RTP Data Collector Installation

To install the RTPDC, complete the following steps.

  1. Copy the RtpDataCollectorSetup.exe file to the device on which the RTPDC service needs to run.

  2. Double-click RtpDataCollectorSetup.exe

  3. The QMS RTP Data Collector Service installation wizard runs.

  4. In the wizard, click Install to begin the installation.

  5. If WinPcap isn’t installed, the WinPcap 4.1.3 installer is run as a sub-installer.

    1. Click Next to start the installation.

    2. Click I agree to accept the licensing terms.

    3. Make sure the box to automatically start the WinPcap driver at boot time is checked and click Install.

    4. Click Finish to close the sub-installer.

  6. In the wizard, click Next. The End-User License Agreement page displays

  7. Select the I accept the terms in the License Agreement checkbox on the License Agreement page, and then click Next. The Customize Service Setting page displays.

  8. Enter the QMS Call Recording Service host machine or the IP address in the Enghouse Interactive Recording Service Address field. You can enter one address or two addresses and separate them by a comma. Click Next.

  9. Click Install. The installation progress window displays.

  10. Click Finish.

  11. Click Close to exit out the window.

RTP Data Collector Configuration

The RTP Data Collector (RTPDC) configuration can be modified using the QMS Lync Component Configuration tool in the installation directory of the RTPDC. The tool will make changes to the RTPDataCollectionService.exe.config file in the RTPDC installation directory. To change the RTPDC configuration, double-click the QMSLyncComponentConfiguration executable in the RTP Data Collector installation directory, and select the RTP Data Collector tab. Make any required configuration changes and click Save to save the changes. Any changes will be lost if the tool is closed without saving. Restart the RTP Data Collector Service after making any configuration changes, in order to put the changes into effect.

The configurable parameters the tool exposes are as follows:

  1. Recording Server(s): The hostname or IP address of the QMS call recording server. Enter up to three Call Recording Servers here in a redundant or High Availability installation.

  2. Operation Mode: Select one of three possible options:

    1. Endpoint if installing at a recorded endpoint.

    2. Mirroring if installing in a centralized location with endpoint audio mirrored toward it, or when using a Mediation Server. (deprecated – use only in upgrade from versions prior to QMS 7.1 scenarios)

    3. AtEdge if deployed on an Edge Server with the TelrexNetService routing audio to the Edge pool. (deprecated – use only in upgrade from versions prior to QMS 7.1 scenarios)

  3. Log Folder Location: Either enter in a directory path manually, or click the Browse (…) button to select a directory path. The directory must already exist and the Logon account that the RTPDC service uses must have full read/write permissions to the directory. (deprecated – use only in upgrade from versions prior to QMS 7.1 scenarios)

  4. Capture: In AtEdge mode a list of network adapters on the machine is presented in a table. If the Capture checkbox for an adapter is checked, that adapter will be sniffed for audio. Both the public and private adapters should be sniffed.

  5. Alternate IPs: In AtEdge mode a list of network adapters on the machine is presented in a table. The AlternateIps field for an adapter gives the administrator the opportunity to list other IPV4 IP addresses associated with the adapter. All IPV4 addresses associated with the adapter must be listed, multiple IPs can be separated with a comma. (deprecated – use only in upgrade from versions prior to QMS 7.1 scenarios)

  6. Restart the RTP Data Collector Service to pick up any configuration changes.