Solution Overview

The QMS Call Recording solution for Innovaphone employs a combination of Innovaphone TAPI integration and port mirroring to create call recordings. The Innovaphone Telephony Service Provider (TSP) must be installed on the QMS server. The TSP is necessary to receive Innovaphone call control events via TAPI at the QMS server. Lastly, port mirroring must be enabled and configured on all network switches to which recorded Innovaphone IP phones are connected. Port mirroring is needed to send the audio streams from the IP phones to the QMS server for recording.

Figure 1: Innovaphone integration