Performance Monitoring
There are several performance counters which can be used to monitor the performance of a call recording service and a media processing service. These counters are also useful for diagnosing faults.
To use, open Windows Performance Monitor (perfmon.exe), right click on the realtime performance monitor (or a Data Collector set that you have created) and click Add Counter. You will find the following counters in the list:
Category: CallRex Call Recording
| Counter | Description |
|---|---|
Recordings in progress |
The number of calls currently being recorded. |
Total bytes/sec |
The total size (in bytes) of both call control and audio packets sniffed by the call recorder per second. |
Total packets/sec |
The total number of both call control and audio packets sniffed by the call recorder per second. |
Queue depth |
The number of both call control and audio packets currently in the queue awaiting processing by the call recording service. |
Call Control Total bytes/sec |
The total size (in bytes) of call control packets sniffed by the call recorder per second. |
Call Control Total packets/sec |
The total number of call control packets sniffed by the call recorder per second. |
Call Control Queue depth |
The number of call control packets currently in the queue awaiting processing by the call recording service. |
Audio Stack Total bytes/sec |
The total size (in bytes) of audio packets sniffed by the call recorder per second. |
Audio Stack Total packets/sec |
The total number of audio packets sniffed by the call recorder per second. |
Audio Stack Queue depth |
The number of audio packets currently in the queue awaiting processing by the call recording service. |
Category: QMS Media Processing
| Counter | Description |
|---|---|
Recordings in Queue |
The number of recordings currently in the conversion queue awaiting conversion from a raw file to the final media format. |