Audit Log Records

Quality Management records the following events to the Audit Log:

Action Target Target Information in Log

Login Success

Login

Username

Login Failure

Login

Username

Add

User

Last Name, First Name

Edit

User

Last Name, First Name

Delete

User

Last Name, First Name

Edit Managed Users

User

Last Name, First Name

Start Call Monitor

User

Last Name, First Name

Start Screen Monitor

User

Last Name, First Name

Add

Call Recording Profile

Profile Name

Edit

Call Recording Profile

Profile Name

Delete

Call Recording Profile

Profile Name

Edit Membership

Call Recording Profile

Profile Name

Add

Text Recording Profile

Profile Name

Edit

Text Recording Profile

Profile Name

Delete

Text Recording Profile

Profile Name

Edit Membership

Text Recording Profile

Profile Name

Add

Screen Recording Profile

Profile Name

Edit

Screen Recording Profile

Profile Name

Delete

Screen Recording Profile

Profile Name

Edit Membership

Screen Recording Profile

Profile Name

Add

Security Profile

Profile Name

Edit

Security Profile

Profile Name

Delete

Security Profile

Profile Name

Edit Membership

Security Profile

Profile Name

Edit

Service

Type, Host

Delete

Service

Type, Host

Add

License

Edit

General

Start Playback

Call Log

Last Name, First Name, File Name

Export

Call Log

Last Name, First Name, File Name

Delete

Call Log

Last Name, First Name, File Name

Start Playback

Screen Recording

Last Name, First Name, File Name

Export

Screen Recording

Last Name, First Name, File Name

Delete

Screen Recording

Last Name, First Name, File Name

Export

Audit Log

Delete

Audit Log

Retention Period, Deleted Rows Count

Add

Scorecard

Scorecard name

Edit

Scorecard

Scorecard name

Delete

Scorecard

Scorecard name

Add

Scorecard Question Type

Question Type Label

Edit

Scorecard Question Type

Question Type Label

Add

Evaluation

First Name, Last Name, Scorecard name

Edit

Evaluation

First Name, Last Name, Scorecard name

Delete

Evaluation

First Name, Last Name, Scorecard name

Add

Flag

Flag Name, Flag Value, File Name

Edit

Flag

Flag Name, Flag Value, File Name

Delete

Flag

Flag Name, Flag Value, File Name

Add

Video Recording Profile

Profile Name

Edit

Video Recording Profile

Profile Name

Delete

Video Recording Profile

Profile Name

Edit Membership

Video Recording Profile

Profile Name

Add

External Server

Server Name

Edit

External Server

Server Name

Delete

External Server

Server Name

The combination of Action and Target corresponds to the Action Type in the Audit Log topic.

See Also:

Searching Audit Logs