QMS Configuration

Services configuration:

  1. Log into the QMS Client as a user with permissions to create new or update existing Services information.

  2. Click on Services under Administration in the navigation area.

  3. Select the Call Recording Service that will have users assigned, and click Edit.

  4. A new tab will appear, displaying the settings for the service.

  5. Select the option titled Innovaphone TAPI from the drop-down.

  6. Click Save.

User configuration:

  1. Log into the QMS Client as a user with permissions to create new or update existing User information.

  2. Click on Users under Administration in the navigation area.

  3. Click Add to create a new user, or if users already exist in the system, select a user to update from the user list and click Edit.

  4. Fill out the Personal and Account Information sections.

  5. Check the Call Recording checkbox in the Licenses section.

  6. In the Call Recording Settings section, pick the name of the server used to record the user.

  7. Fill in the Extension and Endpoint IP Address fields accordingly.

  8. Enter in any Additional Extensions that should be recorded for this user.

  9. Click Save, and repeat for each additional QMS user.

Configuration File Settings

The following are Innovaphone PBX-specific settings that can be added if necessary to the CallRecordingService.exe.config file, located in the QMS installation folder. All key names are case-sensitive.

InnovaPhoneTapiLineBaseName: Defines a string used to recognize and parse TAPI Line information from TAPI events. The string defaults to "Innova" and the setting should not need to be added or changed.