Innovaphone Configuration

Configuration on the PBX side of the QMS Innovaphone integration includes adding a user for TAPI access and disabling encryption on the phones to be recorded.

Configure TAPI User

  1. On the Innovaphone PBX\Objects page, Select User from the dropdown in the left-side navigation box and click new. A blank edit user page will display.

  2. On the Edit User page, make sure the General tab is selected.

  3. In the General\Description field, enter a description such as "TAPI User for QMS integration".

  4. In the General\Long Name field, enter an appropriate name such as "TapiUser".

The string entered in the General\Long Name field will be used as the TAPI User Username when configuring the Innovaphone TSP on the Phone and Modem control panel.

  1. In the General\Name field, enter an appropriate name string such as "tapiAccount".

The string entered in the General\Name field will be used as the PBX\Account when configuring the Innovaphone TSP on the Phone and Modem control panel.

  1. In the General\Password field, enter a password string.

The string entered in the General\Password field will be used as the PBX\Password when configuring the Innovaphone TSP on the Phone and Modem control panel.

  1. In the General\Node drop-down, select the appropriate node.

  2. In the General\PBX drop-down, select the appropriate PBX.

  3. Click the OK button at the bottom of the page.

  4. On the Innovaphone PBX\Objects page, if the TAPI User is not shown in the list of objects, click show. The TAPI User should now be present in the list.

  5. At the intersection of the TAPIUser row and the Groups column, click the + symbol. An Add Group dialog will display.

  6. In the Add Group\(new) field, enter a name for the TAPI group such as "tapiGroup" and click OK.

The TSP will see all objects that are members of groups in which the TAPI User is an active member. If the TAPI User is not an active member in any group, TAPI will see the TAPI User object only. So to make a phone object visible via TAPI (and to QMS), you must add that object to the group that was just created (i.e. tapiGroup).

  1. At the intersection of the TAPIUser row and the Rights column, click the + symbol. An dialog will display allowing a selection from the drop-down list of permissions. For QMS, you can select "Viewing Only". Click OK.

Disable Audio Encryption

Because Innovaphone TAPI does not provide a method of passing encryption keys to a connected TAPI application, encryption must be disabled on phones employed by QMS users to be recorded.

  1. To disable encryption on a QMS user’s phone, the phone must be actively registered with the PBX.

  2. On the General\Registrations page, click on the Address of the first QMS user. The page will change to a phone user edit page.

  3. Select the Phone tab. In the Phone\User-1\SRTP Key Exchange drop-down select "No Encryption" from the list. Click OK to save the change.

  4. Click back button until exit the phone user edit page.

  5. Repeat steps 2 through 4 for each additional QMS user/phone.