RingCentral Configuration

Requirements: RingCentral service that includes Open API support such as the Premium or Ultimate plans.

To add a QMS integration to your RingCentral account, you must first "create" it in the Developer Portal. See "Getting Started" at https://developers.ringcentral.com/library/getting-started.html.

Create the QMS App:

  1. Log in to the Developer Portal (https://developers.ringcentral.com) with your login and password – create one if necessary.

  2. From the navigation menu on the left, select Apps and then click the 'Create App' button.

  3. In the 'What type of app are you creating?' box, select 'Other Non-UI'. Under 'Available Auth Flows', 'Password' and 'Refresh Tokens' should have green checkmarks.

    • Under 'Available Auth Flows', 'Password' and 'Refresh Tokens' should have green checkmarks.

    • Under 'Who will be authorized to access your app?', 'Only members of my organization' should be selected.

  4. Under 'Do you intend to promote your app in our App Gallery?', select 'No'.

  5. Click 'Next'. The 'App Type and Permissions' box summarizes your previous selections.

  6. In the 'App Properties\App Name' edit box, enter "Enghouse QMS".

  7. In the 'App Properties\App Description' edit box, enter an appropriate description (20+ characters long).

  8. In the 'App Properties\App Permissions' box, select the following permissions

    • Read Accounts

    • Read Call Log

    • Read Call Recording

    • Read Presence

  9. The 'Display Preferences' fields are not needed – leave them blank.

  10. The 'Application Contacts' will be pre-populated.

  11. The 'Create' button should be enabled – Click it.

  12. The 'Apps\Enghouse QMS' Page will display; credentials needed for QMS configuration are displayed in the 'Sandbox Credentials' section.

  13. App is ready for use in the Sandbox.