Data Service Installer

If the Data Service is selected, the installer will run through a series of screens to install the Data Service. The account that runs the Data Service requires the following:

  • A logon account created in the SQL Server instance, assigned as db_owner for the telrex35 database

  • Full access to the QMS installation directory (e.g. C:\Program Files (x86)\Enghouse Quality Management Suite

  • Full access to the storage location that will house the recordings (e.g. C:\ProgramData\Callrex

The Data Service install will first display a Welcome screen, just click the 'Next' button to continue the installation.

DSWelcome

Next, the Custom Setup Page indicates what Data Service features are to be installed. Typically both the Client and Service features should be installed. There are multiple buttons on this screen described below:

  • Click the 'Reset' button if you want to revert to default settings.

  • Click the 'Disk Usage' button to view the amount of diskspace required and available for the installation of selected features.

  • Click the 'Back' button to return to the previous page.

  • Click the 'Next' button to proceed with the installation.

  • Click the 'Cancel' button to discontinue the Data Service installation.

DSCustomSteup

Next, the Customize RabbitMQ Settings Page fills in information to properly configure the Data Service to communicate with RabbitMQ. In the RabbitMQ Address field enter the appropraite hostname or IP address where RabbitMQ is installed. In the RabbitMQ UserName and RabbitMQ Password fields enter the username and password used to access RabbitMQ.

  • Click the 'Back' button to return to the previous page.

  • Click the 'Next' button to proceed with the installation.

  • Click the 'Cancel' button to discontinue the Data Service installation.

DSRabbitMQPage

Next, you will be given the opportunity to configure the logging location or accept the default (C:\ProgramData\CallRex\Logs). Be aware that the log files can grow quite large.

DSLoggingLocation

Next, you will be given the opportunity to configure the account the Data Service will run as or accept the default (LocalSystem).

DSServiceCredentials

The next screen includes an 'Install' button. Click that when ready to complete the Data Service installation. Once the install completes, a screen will indicate that the installation successfully completed.

DSSuccess