SIP Solution Overview

This solution utilizes a FreeSwitch PBX acting as a SIP Proxy for a third-party PBX (e.g. Microsoft Teams or RingCentral) hosted with an Enghouse Interactive Contact Center. The QMS Recording Server receives SIP and RTP from the FreeSwitch PBX via the QMS Packet Forwarding Service.

Solution diagram for a Microsoft Teams with FreeSwitch integration. The Teams Server can be replaced by other compatible PBX types (e.g. RingCentral)