QMS Configuration

Services configuration

  1. Log into the QMS Client as a user with permissions to create new or update existing Services information.

  2. Click on Services under Administration in the navigation area.

  3. Select the Call Recording Service that will have users assigned, and click Edit.

  4. A new tab will appear, displaying the settings for the service. Select Microsoft Lync/Skype for Business as the PBX Type.

  5. Enter in the PBX IP Address.

  6. Enter the Address override if needed.

  7. Click Save.

Users configuration

  1. Log into the QMS Client as a user with permissions to create new or update existing User information.

  2. Click on Users under Administration in the navigation area.

  3. Click Add to create a new user, or if users already exist in the system, select a user to update from the user list and click Edit.

  4. Fill out the Personal and Account Information sections.

  5. Check the Call Recording checkbox in the Licenses section.

  6. In the Call Recording Settings section, pick the name of the server used to record the user.

  7. Set the Endpoint IP Address to 0.0.0.0, if the field is blank. The actual address will be detected and updated automatically. Endpoint IP addresses do not need to be unique, as audio for multiple users can originate from the same IP address.

  8. Enter the SIP URI, which has the format sip:<user>@<domain>.

  9. Click Save, and repeat for each additional QMS user.

Configuration File Settings (Optional)

The following are Skype for Business-specific settings that can be added if necessary to the CallRecordingService.exe config file, located in the QMS installation folder.

  1. UseLocalSniffingForLyncAudio: Rather than having the RTP Data Collectors sending RTP audio to a specific UDP port on the QMS server, which is the default behavior, setting UseLocalSniffingForLyncAudio to true will enable packet sniffing on a local NIC in the QMS server to capture RTP packets. This key is located in the <Recording /> section.

  2. Silk16CodecPayloadTypes: Enables support for the Silk 16-bit codec payload types when this key is set to true. This key is located in the <System /> section.

  3. Silk8CodecPayloadTypes: Enables support for the Silk 8-bit codec payload types when this key is set to true. This key is located in the <System /> section.

  4. EnableSipResolveAudioViaSDP: If set to True the Call Recording Service will examine the IP Address/Port pairs in the audio candidates of the SDP that sets up a call to determine which audio is associated to a QMS user. Enabling this feature allows recording in an environment where audio for many recorded QMS uses is from the same source IP Address. This key is located in the <Control /> section.