PBX Configuration

Configuration of the ShoreTel PBX for TAPI/Wave integration is very similar to the configuration for ShoreTel TAPI integration. The only difference will be the addition of configuring a Route Point for the QMS server, which will be used to receive audio through the Wave subsystem. Complete the steps listed above in the PBX Configuration section under ShoreTel TAPI Integration Details, then continue with the following:

  1. If not already logged in, log into the ShoreTel Shoreware Director web site as a user with admin-level privileges, at http://<ShoreTel server name or IP address>/shorewaredirector. Some installations will use secure http traffic; in this scenario, use https rather than http in the above URL.

  2. Click on Call Control…​ under the Administration section of the navigation pane.

  3. Click on Route Points under the Administration > Call Control…​ section of the navigation pane.

  4. Click New to create a new Route Point.

  5. Enter any character string to use as an identifier in the Name field.

  6. Enter the extension that will be called by QMS to establish audio flow for recorded calls in the Extension field.

  7. Select the name of the Application Server created for the QMS server in the PBX Configuration section above from the drop-down list for the Route Point Server.

  8. Enter any other values specific to the environment, and click Save.