Troubleshooting

IP addresses do not update when users log into phones

Your PBX may only support version one of the SNMP protocol. To enable SNMP version 1 compatibility, update the config file accordingly.

Complete the following steps.

Locate the TAPI section in the CallRecordingService.exe.config file, which displays as follows.
```
<CallRex>
…
<Tapi />
</CallRex>
```
Add EnableVersion1SnmpGetNext.

Set it to True. The code displays as follows.

<CallRex>
…
<Tapi EnableVersion1SnmpGetNext="true" />
</CallRex>

Verifying the correct AgentID

You can verify the correct AgentID in the QMS Recording Service’s ConsolidatedCallRecording log. QMS builds a user list by querying the Avaya through an SNMP request. The AgentID information in the Avaya PBX user setup can be verified on the far right of the log lines.