Caveats

The QMS product for integration with RingCentral doesn’t support the following features or functionalities because recordings are made by RingCentral and imported into QMS after the call ends.

  • Recordings are saved in the MP3 format only; OPUS is not supported.

  • Call-Triggered screen recordings are not supported.

  • Calls with as little as one second of talk time are recorded by RC but the QMS minimum duration call retention settings are not applied.

  • Automatic transcription is not supported but any recording may be transcribed using the Transcribe Now feature.

  • Automatic Content Analysis (CA) is not supported but CA is applied when Transcribe Now is used.

  • On the Real-Time page, users on active calls will display an "OnPhone" status even when the call is being recorded by RingCentral.

  • Incoming Caller ID Name is only available when QMS is integrated with a RingCentral Premium or Ultimate plan account.

  • The QMS Desktop Utility application is not supported.