Overview

QMS offers intregrations with several different Transcription Engines which allows QMS to submit the audio from a recorded call to the Transcription Engine to be transcribed. Once transcribed, the transcription text will be shown in the recording details along with the audio of the transcribed call.

Currently, QMS supports three different Transcription Engines: Enghouse Transcription, Amazon Transcribe Speech-to-Text, and Azure Speech-to-Text.