QMS Configuration

After installing/upgrading QMS, open the server’s Control Panel > Services application.

Stop the QMS Call Recording Service. This will ensure the SSL tunnel creation process will run correctly, by starting QMS Call Recording Service after all settings have been saved.

Find the CallRecordingService.exe.config file in the QMS installation folder, and open it with Notepad or another text editor.

Add the MitelSRCIpAddress setting to the config file, specifying the IP Address of the SRC server. See Appendix B for more details.

Save the changes, then close the config file.

Open a web browser on the computer running the Enghouse Interactive Data Service and access http://localhost/qms. The QMS Login page displays.

Enter administrative credentials into the Username and Password fields. The default username and password is admin/admin.

Click Login. The Quality Management Suite interface displays.

Click the Administration tab on the left-side of the window, then click Services. The Services tab displays.

Click CallRecording and click the Edit button. The CallRecording [host] tab displays.

Click the PBX Type drop-down under Service Details and select Mitel SRC.

Enter the IP address of the Mitel PBX in the PBX IP Address field.

Enter the password to be used when setting up the SSL tunnel in the Password field.

Enter the API IP address to be used when setting up the SSL tunnel. This is usually the local loopback IP Address (127.0.0.1).

Enter the API Port to be used when setting up the SSL tunnel.

Enter the starting audio port to be used for receiving audio from SRC taps in the Starting Audio Port field. There will be two tap ports used per user.

Click the Save button in the Actions bar.

Click Users under the Administration tab on the left-side of the window. The Users tab displays.

Click the Add button to create a new user, or select an existing user and click Edit.

The Primary Extension field in the Call Recording Settings section is required to match the Active-DN (Dial-able Number) configured for the user’s Mitel MiTAI with SRC phone.

Enter the DNs from all other line appearances on the user’s Mitel MiTAI with SRC phone into the Additional Extensions field (as a comma delimited list).

Enter the IP Address of the user’s Mitel MiTAI with SRC phone into the Endpoint IP Address field.

Click the Save button in the Actions bar.

Repeat these steps for each QMS user.

Start the Call Recording Service. Until the certificate request is approved by conducting the following steps, the Call Recording Service will be in a "Starting" state. A Windows error pop-up stating the service did not start within certain time frame might appear, if the certificate request is not approved quickly enough. This is nothing to worry about, as the service will remain in the "Starting" state. A missltunnel.ini file containing the necessary settings to reestablish the SSL tunnel when Call Recording Service restarts is created in the QMS installation folder.