Solution Overview

In the Mitel MiTAI with SRC configuration, Quality Management Suite receives call control information from the Mitel MiTAI service on the Mitel PBX and can receive the voice audio in either Direct or Indirect recording modes. Quality Management Suite establishes taps with the SRC to collect the audio on a per call basis to minimize tap license usage.

Integration of Quality Management Suite through SRC is created by a tunnel between the Quality Management Suite Server and the Mitel SRC. When tunnel is created, there is a certificate that needs to be accepted for a persistent TCP connection. There are two ways to create the tunnel between QMS and the SRC. The first, and preferred, method is an automatic process using Call Recording Service settings in QMS. This method is described in the next section. The second method is a manual process using command-line commands, which is described in Appendix A. The manual method should be used only if the automatic method fails.