Move QMS App into (RC) Production

Applications that integrate with RingCentral must spend at least two days running in the sandbox before it can be 'graduated' to production status. This procedure is detailed in the 'Apply for Production' section of the Getting Started' document (https://developers.ringcentral.com/library/getting-started.html).

  1. Over a two day period, generate at least 20 calls with recordings with no fewer than 5 on any one day.

  2. On the Console Dashboard in the 'Analytics - API Calls' section (for Apps>Enghouse QMS), Click the 'View Full Status' link.

  3. In the 'Graduation Requirements' section, verify that status of all requirements is shown as a (green) checkmark.

  4. Once your app meets all requirements, you can apply for production. RingCentral reviews all applications for production status which typically take a day. You will receive an email when your app is approved for production.

  5. In QMS, change the Recording Service settings from the sandbox URL and credentials to the new production URL and Credentials.