Application Overview

The QMS Desktop Utility (DU) is a client application that runs on agent desktops or laptops, and connects to a QMS Call Recording server to provide basic call recording and flagging capabilities to the agent. The DU is an alternative to the QMS web client, allowing agents to control their recordings, and add flags and call notes, without requiring agents to sign in to the web client.

Buttons on the main DU window, along with items on the context menu of the notification tray icon, provide recording control for the user. When a call is connected, the main DU window shows current call recording status, call duration, call start time, and far-end call information (caller ID for inbound calls, dialed number for outbound calls). When there is no active call for the user, the main DU window displays the first and last name of the user logged into the DU. Buttons on the main DU window, or items on the context menu of the notification tray icon, also allow access either to enter notes about a call recording, or to add flags to a call recording.