Adding Security Profiles

Users with the Change System Settings permission in their Security Profile can add a security profile.

To add a security profile click the Tools navigation icon and then click the Security Profiles link from the administration sub-menu. The Security Profiles tab displays containing the list of security profiles. To add a security profile, complete the following steps:

  1. Click the Add Profile button on the action bar located at the top right of the security profile table.

  2. A new tab will open with New Security Profile as the tab title.

  3. Enter a valid Profile Name.

  4. In each of the Administrative Permissions, Call Recording Permissions, Screen Recording Permissions, Agent Evaluation Permissions and Vocal Coach Permissions sections check or uncheck the permissions as required.

    Adding Security Profiles

  5. Click the Save button on the action bar located at the top right of the security profiles tab. The tab will refresh and the security profile name will now display as the tab title.

Limited Administration of Users

There is additional granularity available for the Add/Edit Users option. You can now restrict which other profiles are allowed to be edited by this profile, or allow all profiles to be edited (the default).

Limited Admin Users

See Also:

Viewing Security Profiles

Editing Security Profiles

Deleting Security Profiles

Assigning Users to a Security Profile

Authorized User for Playback Option