Recording Service Notifications
Recording Service notifications can be configured to be sent via email and/or to the Windows event log. These alerts need to be enabled on the Services page of the Administration section in the web client. Choose the recording service from the list of services you wish to add the alerts to.
If using email alerts, you will need to know the authentication type, address, port and credentials of the email server. Multiple email addresses can be entered to receive the alerts, separated by a comma.
Test your email settings are correct with the "Send Test Email" button on this page (top right). A restart of the data service is not required after saving these settings.
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This category of alert is generated by the Recording Service. If the Recording Service is not running these alerts will not be triggered. These events are logged a Windows Event Log called "Call Recording" with an event source called "Call Recording Alerting" |
The following notifications can be triggered by this category of alert:
| Alert Type | Description |
|---|---|
Unhandled Exception |
The recording service was restarted after an unexpected error condition. |
Data Service Connection |
The recording service has lost connection to the specified data service. |
Database Error |
An error occurred while accessing the QMS database. Currently this is only triggered while processing unconverted files |
File I/O Error |
The recording service cannot read or write files to the hard drive. |
File Delete Error |
The recording service cannot delete a recording. |
Disk Space Low |
The available disk space for recording storage has fallen below the configured threshold. Limited to one alert about low disk space per day |
Packet Capture Error |
The recording service encountered an error while capturing packets from the network. |
External Call Control Error |
The recording service received an error from a 3rd party call control library. You may need to contact your PBX vendor for further assistance. TAPI, Mitel SRC, Mitel MiTAI, Avaya CTI Connect, Avaya DMCC |
Telrex Net Service Connection |
The recording service has lost connection with the Telrex Net Service. Microsoft Skype for Business only |
PBX or TSP Connection |
The recording service has lost connection with the PBX or TSP. Innovaphone TAPI, Shoretel TAPI or NEC OAI |
PBX or TSP Connection Restored |
The connection between the recording service and the PBX or TSP has been restored. Innovaphone TAPI or Shoretel TAPI |
No Audio Packets |
The recording service received a call that did not record due to no audio packets received. |