Step 1 – Deploy a Highly Available PBX Solution

The PBX redundancy is outside the scope of this document, but it must be in place prior to setting up the Highly Available QMS solution. Most of the configuration, equipment, and setup of this environment will need to be engineered by your telephony engineers and the PBX provider. Each QMS PBX has an integration guide that describes how to tie QMS into each PBX solution supported by HA and if there are special steps for HA support, they will be described in the Integration Guide.