Quality Management Suite Release Notes 12.3

Modifications

The Enghouse Interactive Quality Management Suite 12.3 release contains the following new and updated features and functionality. Please note that if you are upgrading from a version prior to QMS 8.2, you will be required to apply a new license key before the software will operate.

New Features

  • New Meilisearch full text search integration.

  • New ClientService REST API offering complete parity with the old ClientService WCF API.

  • Improved Cisco Connector support (see Integration and Client Enhancements below).

  • New web based installation option for the QMS screen recording client.

  • New QMS help documentation website.

Integration Enhancements

  • New ClientService REST API.

  • Restored HTTPS support for the ClientService REST API.

  • The QMS Cisco connector now supports Cisco Unified Contact Center Express (UCCX) as well as Cisco Unified Contact Center Enterprise (UCCE).

  • Added support for Yes/No/Partial/NA and Scale 0-5 question types to be used with EnghouseAI evaluations.

  • Replaced the Solr integration with Meilisearch for full text search support.

  • Improved pre-checking of valid recording files before sending to Enghouse transcription.

  • Updated the Realtime ETS prototype integration to support realtime ETS API changes.

Client Enhancements

  • Tenant deletion now permanently deletes everything associated with the tenant (including recordings).

  • Contact Centre integration now supports Cisco UCCX/UCCE metadata flags within the QMS client. Flag trigger rules, set in General Settings for all tenants or per tenant, map a contact center event value to a QMS flag on the recording.

  • Added evaluation notes as an optional column in the evaluation search results table.

  • Added the option to use OR logic to flag filtered recording searches.

  • Added translation support for EnghouseAI generated recording summaries.

  • Corrected the screen recording live monitor file (.crs) hosting address to now point at the data service.

  • Improved the language translations for Telerik reports.

Technical Enhancements

  • .Net updated from version 8 to version 10.

  • Installers updated from Wix3 to Wix5.

  • Waveform images are no longer embedded within recording files (dynamically generated since last release).

  • Support for SSL/TLS encryption on RabbitMQ service communication.

  • Updated moment-timezone.js to the latest version to fix security vulnerabilities.

  • Updated Telerik Reporting version to 20.2.26.812.

Documentation Enhancements

  • Documentation system migration from Flare to Antora/ASCIIDocs.

  • New Cisco Contact Center Connector Guide added.

  • Updated Teams Native integration docs following Microsoft changes to where permissions are granted so that multiple tenants can use the QMS recording bot.

Fixes

QE-3176

Fixed an issue where selecting a large number of recordings for on-demand transcription only submitted the subset of recordings loaded in the search results view.

QE-3182

Fixed an issue where some transcriptions displayed conversation elements out of chronological order.

QE-3187

Fixed an issue where the same CTI call reference could be allocated to two unrelated calls, causing a flag applied to one recording to also be applied to a later recording.

QE-3196

Fixed an issue where the forced transcription language configured in a call recording profile was not honored when transcribing imported recordings.

QE-3199

Fixed an issue where a user’s extension password would not save if it was not set when the user was first created.

QE-3201

Fixed an issue with Cisco forked audio where a consult call with a swap-hold transfer caused the primary call leg recording to be lost.

QE-3204

Fixed an issue where switching recording profile erroneously ended the current recording and triggered a new one.

QE-3206

Fixed an issue where Export Media used an HTTP rather than HTTPS link, causing the download to be blocked by the browser’s Content Security Policy.

QE-3209

Fixed an upgrade failure caused by a "Class not registered" error when the upgrader retrieved the installation directory.

QE-3210

Fixed a security issue where the SSO client secret was exposed in plaintext in the browser during the Microsoft Entra authentication redirect.

QE-3212

Fixed an issue where the Preview button failed to load audio when traffic was routed through an Azure Application Gateway.

QE-3214

Fixed an issue where automated AI agent evaluations were not performed for users whose agent evaluation license was assigned after the Media Processing Service started.

QE-3215

Fixed several Avaya DMCC stereo recording issues that caused silent agent channels on transferred calls, transcriptions that were silently never performed, and exhaustion of device registrations.

QE-3217

Fixed an issue where Microsoft SSO login and logout failed when the QMS URL was typed with different casing to the registered redirect URI (configured with the new SSO:PathBases setting).

QE-3220

Fixed an issue where high availability duplicate recordings failed to collapse when the merged notes or description exceeded the maximum field length.

QE-3221

Fixed an issue where the maintenance cleanup did not detect high availability duplicate recordings that shared the same data source.

QE-3226

Fixed an issue where Cisco CCE iVault playback was refused because the playback token was not passed to the Data Service.

QE-3228

Fixed an issue where duplicate recording file names caused permanent S3 upload failures when a converted .wav recording collided with another .mp3 recording starting at the same time.