Deleting Call Recording Profiles

Users with the Administer Recording Profiles permission in their Security Profile can delete a call recording profile.

To delete a call recording profile click the Tools navigation icon and then click the Call Recording Profiles link from the administration sub-menu. The Call Recording Profiles tab displays containing the list of call recording profiles. To delete a call recording profile, complete the following steps:

  1. Select a single call recording profile on the call recording profiles table and click the icon.

  2. You are prompted to confirm that you want to delete the call recording profile permanently. Click the OK button.

Before you can delete a call recording profile, all members have to be deleted from the member list. See the Assigning Users to Call Recording Profiles topic for the necessary steps to remove members.