Quality Management Suite Configuration

From the computer running the QMS Data Service, open a web browser and access the URL http://localhost/qms. The Call Recording Login page displays.

Enter administrative credentials into the Username and Password fields and then click Login. The QMS interface displays.

Select Services under the Administration category on the right-side of the window. The Services tab displays.

Click Call Recording and click the Edit button. The CallRecording [host] tab displays.

Click the PBX Type drop-down under Service Details and select Avaya IP Office Web Services.

Enter the Hostname or IP address of the Avaya IPO PBX into the PBX IP Address field. Since the connection between QMS and the Avaya IPO is secured, the hostname or IP address entered into this field must match one of the Subject or Alternate Subject Names in the certificate used to secure the Avaya IPO. You can enter multiple hostnames and/or IP addresses in this field (separated by a semi-colon) if the IPO environment has a primary and secondary IPO.

Enter the API port used for the Avaya IPO Web Services into the Api Port field, typically this is port 443 unless it has been modified in the IPO configuration.

Enter the Service User username created for QMS to use into the User name field.

Enter the Service User password created for QMS to use into the Password field.

Click the Save button in the Actions bar.

Click Users under the Administration category on the right-side of the window. The Users tab displays.

Configure all users that Quality Management Suite will be able to access and configure recorded calls.

The AgentID field in the Call Recording Settings section must match the user name configured in Avaya IP Office.

The Primary Extension field in the Call Recording Settings section must match the extension configured in Avaya IP Office.

Click the Save button in the Actions bar.

Repeat steps 13-15 for each user to extension entry listed.