ShoreTel TSP Installation

The ShoreTel Telephony Service Provider (TSP) is installed as part of the ShoreTel Remote Server (SRS) software. The SRS setup.exe can be found on the ShoreTel installation DVD. Insert the DVD into the QMS server’s DVD drive, or copy the SRS installation files out to a network share that is accessible by the QMS server. Execute the following steps to install the SRS:

  1. Double-click the setup.exe to start the installation.

  2. On the Welcome to…​ view, click Next.

  3. On the License Agreement view, select the I accept the terms…​ option and click Next.

  4. On the Destination Folder view, change any of the installation folders, if desired, or accept the default values. Click Next.

  5. On the ShoreWare Server Information view, enter in the hostname or IP address for the Headquarter Server Name to which the TSP will connect. Click Next.

  6. On the Ready to Install the Program view, click Install.

  7. On the InstallShield Wizard Completed view, click Finish.

  8. Reboot the QMS server when prompted.

  9. To verify the TSP is functioning, go to Windows Control Panel > Administrative Tools > Services. There should be several ShoreTel services, and they should all be in the Running state.