Reports | Call Recording Reports | Users Not Recording Report

Users Not Recording Report

Supervisors can now check and verify that all users are being recorded, on a day to day basis or even multiple times a day. An automatic report can be run at a scheduled time to show if any users have not been recorded.

Report Parameters

Click the icons to bring up a dialog to edit each report parameter. The following report parameters are available for the Users Not Recording report:

  • Users to filter report results by selected users or all users.
  • You can use the Department, Location and Status filters in the User and Evaluator dialogs to restrict the user data displayed

Timespan can be entered in either hours or minutes. This will represent the amount of time that can pass before a given user is considered not recording.

See Also:

Call Recording Reports

Agent Evaluation Reports