Quality Management maintains two separate areas of logging for different troubleshooting and auditing purposes, the QMS Client Audit Log and the QMS Services Logs.
The Audit Logs contain a record of key events that happen when Quality Management is used, so that this information can be used in security audits.
The Service Logs contain detailed information on various call recording, call conversion, and database processes. The level of detail can be increased or decreased based on the user preference.
This section of the Help describes: