Users with the Reporting permission in their Security Profile can load a saved report.
To load a saved report click the navigation icon and then click the Reports tab. The reports tab is displayed showing the list of available Call Recording Reports and Agent Evaluation Reports.
To load a saved report, complete the following steps.
- Click the report type link for the type of report you want to load. A new tab for the selected report type displays.
- In the saved Reports dropdown, select the name of the saved report you wish to load.
- The report details tab will reload to show the saved report.