Real-time Activity

Quality Management enables you to view a list of the calls currently in progress (in real-time), to monitor (listen to) these calls, and to record them for later analysis.

This section of the Help describes:

• Viewing Calls in Real-time

• Recording Calls in Real-time

• Monitoring Calls

• Flagging Calls in Real-time

 

7.1	Enghouse Systems, Limited. Terms of Use