New in this Release
Recording of Text Based Media
- Skype for Business chat recording
- Support for viewing and evaluating text based media (email and web chat) sourced from contact center integrations
- New recording profiles for text based media
Security Features
- Option to enforce 2-user authentication for playback
- Option to exclude specific accounts from password policies
- Prevent specific accounts from changing their password
- Security profile setting to allow limited administration of users
Evaluations
- Support for evaluating text based media
- Option to start evaluations without any media attached
- Automatically add the related call recording when evaluating a screen recording
- NA option for 1-5 and 0-5 scales in agent evaluation
Minor Client Enhancements
- Playback speed slider for audio and screen recordings
- Left/right channel mute for dual channel recordings
- View screen recording permission replaced with general playback permission
- Option to delete related recordings when deleting a recording
- Option to override recording retention policy for specific recordings
- Language can now be changed from Preferences dialog
- Allow AD authentication when configuring encryption
- Contact center integration options configurable via the client UI
Skype for Business Integration Enhancements
- Removed the extension requirement for Skype for Business users
- Removed reliance on unique IP and disallowed lists for Skype for Business integrations
- RTPDC support for Direct Access
- RTPDC component now auto updates
- STUN/TURN encoded audio support for the packet forwarding service
- Include the RTPDC/TRNS installers in upgrade package
Cisco Integration Enhancements
- Support for a Cisco SIP + SCCP integration
- New Cisco UCCE integration
- New Cisco Finesse Gadget to start, stop, pause and resume recordings
- Cisco Forked Audio option to terminate non-recorded RTP streams
- Updated the Cisco handset app to work with QMS version 7.0 and above
Other Integration Enhancements
- Removed the unique IP address requirement for SIP users
- Support for DHCP with IP Office softphones
- Changed the port used for IAT dialer integrations
Database/Storage Enhancements
- Support for Amazon S3 storage
- Include SQL management tools with SQL Express version
- Eliminate requirement for DTC
- Added Remote SQL Server Setup documentation to installation package