Deleting Reports

Users with the Reporting permission in their Security Profile can delete a saved report.

To delete a saved report, click the navigation icon and then click the Reports tab. The reports tab is displayed showing the list of available Call Recording Reports and Agent Evaluation Reports.

To delete a saved report, complete the following steps.

  1. Click the report type link for the type of report you want to delete. A new tab for the selected report type displays.
  2. In the saved Reports dropdown, select the name of the saved report you wish to delete.
  3. The report details tab will reload to show the saved report.
  4. Click the Delete button located at the top right of the report details tab to delete the saved report.
  5. You are prompted to confirm that you want to delete the saved report. Click the OK button.
  6. The saved report is deleted and the report details tab reloaded with the default parameters depending on the report type.

See Also:

Creating Reports

Loading Reports

Editing Reports