Recordings | Preview Call Recordings

Preview Call Recordings

You can now preview the selected call recording from within the search results table to listen to the audio without having to open the recording into a new tab. Select the Preview option from the context menu and the preview player will show and play the selected call recording. Preview does not apply to screen recordings.

While the preview is playing you can click the Pause button on the context menu to pause the playback. Clicking anywhere on the audio waveform will also move the play head forward to that position.

See Also:

Defining Recording Search Criteria

Saving Search Criteria

Loading Saved Searches

Deleting Saved Searches

Playing Recorded Calls

Playing Screen Recordings

Viewing Email Recordings

Viewing Chat Recordings

Exporting Search Results

Restricting a User’s Recording View based on Flags