Editing Call Recording Profiles
Users with the Administer Recording Profiles permission in their Security Profile can edit a call recording profile.
To edit a call recording profile click the navigation icon and then click the Call Recording Profiles link from the administration sub-menu. The Call Recording Profiles tab displays containing the list of call recording profiles. To edit a call recording profile, complete the following steps:
- Select a single call recording profile on the call recording profiles table and click the icon.
- A new tab will open with the call recording profile name in the tab title.
- Edit the Profile Name, Evaluation Priority, Call Recording Rules, Call Retention Settings and Call Recording Schedule as required.
- Click the Save button on the action bar located at the top right of the call recording profiles tab. The tab will refresh and the call recording profile name will now display as the tab title.