Enghouse Interactive Quality Management Suite 7.0 Help

 

Welcome to the Enghouse Interactive Quality Management Suite Help.

The Quality Management Suite is a packet-based call recording and monitoring system for IP or IP-enabled telephone systems. Refer to the Quality Management Suite Overview topic for more information.

This Help consists of:

• About this Help
• Using the Quality Management Client
• Call Recording
• Screen Recording
• Agent Evaluation
• Reports
• Administration

 

7.0	Enghouse Systems, Limited. Terms of Use