Creating and Using Live Analytics Profiles
Live Analytics Profiles define the criteria that calls - inbound and outbound - need to satisfy to be analyzed live during the call. You assign Users to Live Analytics Profiles so that these analytics criteria are applied to their calls. If a user is assigned to more than one Live Analytics Profile, a Live Analytics Profile’s Evaluation Priority is used to determine the order in which the profiles are consulted to determine call treatment. The highest priority profile will be used and only one profile will result in an analysis. Live Analytics Profiles with a higher Evaluation Priority are consulted before profiles with a lower Evaluation Priority.
To add, edit, or delete Live Analytics Profiles you need to have appropriate permissions in your Security Profile.
This section of the Help describes: