Batch Analytics Profiles
Batch Analytics Profiles define the criteria that calls - inbound and outbound - need to satisfy to be analyzed in batch mode once the recording is made. You assign Users to Batch Analytics Profiles so that these analytics criteria are applied to their calls. If a user is assigned to more than one Batch Analytics Profile, a Batch Analytics Profile’s Evaluation Priority is used to determine the order in which the profiles are consulted to determine call treatment. The highest priority profile will be used and only one profile will result in an analysis. Batch Analytics Profiles with a higher Evaluation Priority are consulted before profiles with a lower Evaluation Priority.
To add, edit, or delete Batch Analytics Profiles you need to have appropriate permissions in your Security Profile.
This section of the Help describes:
Viewing Batch Analytics Profiles
Adding Batch Analytics Profiles
Editing Batch Analytics Profiles
Deleting Batch Analytics Profiles
Assigning Members to Batch Analytics Profiles