Security Profiles
Security Profiles are lists of permissions to use Quality Management functionality. Each user should be assigned a Security Profile. When you install Quality Management Client the following pre-defined Security Profiles are installed:
- Agent
- Privileged User
- Administrator
- Limited Admin
- Manager
These standard profiles broadly provide the requirements of the main Quality Management User types.
Security Profiles provide permission to use the following Quality Management functionality:
|
|
Agent |
Privileged User |
Administrator |
Limited Admin |
Manager |
|
|
Administer Recording Profiles |
|
|
X |
X |
|
Add, edit, delete Call Recording Profiles. |
|
Add/Edit Users |
|
|
X |
X |
|
Add and edit Users. |
|
Delete Users |
|
|
X |
|
|
Delete Users. |
|
Change System Settings |
|
|
X |
|
|
Administer Security Profiles, licenses, services, and general settings. View the contents of the Audit Log. |
|
View Live Phone State |
X |
X |
X |
X |
X |
View live call state of any Managed User. |
|
Initiate User Recording |
X |
X |
X |
X |
X |
Make real-time recordings of any Managed User. |
|
Pause User Recording |
X |
X |
X |
X |
X |
Replay recordings of any Managed User. |
|
Playback Recording |
|
X |
X |
X |
X |
Replay recordings of any Managed User. |
|
Delete Recording |
|
|
X |
X |
X |
Delete recordings of Managed User. |
|
Export Recording |
|
|
X |
X |
X |
Save a copy of a call recording from any Managed User. |
|
Live Monitor |
|
|
X |
X |
X |
Listen to calls of any Managed Users, as they happen. |
|
Manage Flags |
X |
X |
X |
X |
X |
Manage call flags used by your Managed Users. |
|
View Screen Recordings |
X |
X |
X |
X |
X |
View and record the computer screen of any Managed User. |
|
Create Scorecard |
|
|
X |
X |
X |
Create criteria for scoring recordings. |
|
Create Evaluations |
|
|
X |
X |
X |
Create and edit evaluations for any Managed Users. |
Quality Management administrators can modify these pre-defined profiles and define new ones.
|
|
The Add/Edit Users, Delete Users, and Change System Settings functions together replace Administer Users function in CallRex 4.0. |
This section of the Help describes: