If your Security Profile allows, you can view calls:
After they have been recorded into the Quality Management Database.
In real-time - as they happen on your PBX.
By default, the Quality Management Client UI lists all the call records for all Users, but you can apply search criteria so that only records satisfying those criteria display.
Once your selected call records are listed, this section of the Help describes:
Play calls and listen to them through your PC speakers or headphones
Flag/Notes label call records to simplify subsequent searching and analysis
Delete call records from the database
Export Audio copy calls to WAV files
Check whether call records have been tampered with (check their watermarks).
Start Evaluation begin an evaluation from here after selecting the recording you wish to evaluate. See the topic Creating an Evaluation.
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