You can export a recorded call as a standard .WAV file and save it on your computer. This allows you to listen to the call even when you are not logged on to the Quality Management Client. The file can be played on any standard media player. You cannot export multiple calls.
To export the audio of a recorded call, complete the following steps:
View recorded calls and select the one to export.
In the list Actions bar, click the Export Audio button. The Save As window displays.
Browse to the required folder, enter a file name, and click OK to save the file.
You can export a call recording search result as a CSV file and save it to your computer.
To export Call Recording search results, complete the following steps.
After performing a search select the Export Search Results button. The Save As window displays.
Browse to the required folder, enter a file name, and click OK to save the file.
The Export Chain button in the Recording Chain Segment List heading concatenates the list of chain segment recordings into a single wave file and saves it to a path specified by the user. Click the Export Chain button to open a save file dialog box which prompts for the filename and the path to be used when saving the file.
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This button is only enabled if the user's security profile has the (Call Recording Permission) Export Recording permission enabled. |
To help differentiate one user recording from another in the concatenated/exported WAV file, a brief ringtone is inserted between each recording.
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