Defining a Call Search Criteria

You can either view all call records, or just those that satisfy the search criteria that you define.

Tip: You may need to click Show Criteria to display the controls for defining search criteria.

To define search criteria, complete the following steps.

On the Search page, set one or more of the following:

Any - select this to show all call records, without any date or time restrictions.
Last [] days - select this and enter the number of days of data to display, counting back from today. Enter an integer in the range 0 to 10000, with 0 representing today.
Range - select this to define a date/time range. Then define From and To dates and times.

Call Duration - the minimum and maximum call durations. Select one of the following:

Any - select this to show all call records, without any duration-related restrictions.
Custom - select this to specify your own duration range using the Min [] minutes and Max [] minutes controls.
One of the predefined durations: 1 minute or shorter, 1 - 3 minutes, 3 - 5 minutes, 5 - 10 minutes, 10 minutes or longer.

Call Details - the main call details. Specify the following:

Call Details	Description
Inbound	Search only inbound calls.
Outbound	Search only outbound calls.
Caller ID	Caller name and number, assuming that both are available. This can also be the ANI (the number). The value depends on the PBX.
Outgoing #	If the call is outbound, this is the number dialed.
DNIS	Limit search to specific DNIS number. You can use wildcards. For example, entering 425******* will show all seven-digit numbers with area code 425.
Flagged	Searched only calls with this type of flag applied.
Flag Value	Search only calls with this value of the selected type of flag applied.