Users with the correct Security Profile can flag recorded calls to make them easier to find. Flagging can also include adding comments and notes to the call record.
To flag a call, complete the following steps.
View recorded calls and select the one to flag. You can either replay the call and flag it in the replay page or use the controls in the list Actions bar.
In the list Actions bar, click Flags/Notes. The call flagging page displays.
Click the Add button to add a new flag, or review the existing flags and choose the one that you want to modify.
Select a flag from the Flagged list.
If the flag has pre-defined values, select one of these from the Flag Value list.
As required, enter a Description and Notes for the call record.
In the Actions bar, click the Save button.
You can edit the values in the same way.
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