A watermark on the call record allows you to verify whether it has been tampered with while it was stored in the Quality Management Database. The watermark functionality does not apply to records that have been exported to files.
To verify a watermark, complete the following steps.
View recorded calls and select the one to verify.
In the list Actions bar, click the Verify Watermark button. A message displays telling you whether the watermark for the selected recorded call is valid. If not, it suggests that the recording has been tampered with.
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