Security Profiles

  

Only Quality Management administrators have access to the controls described in this topic.


Security Profiles are lists of permissions to use Quality Management functionality. Each user should be assigned a Security Profile. When you install Quality Management Client the following pre-defined Security Profiles are installed:

These standard profiles broadly provide the requirements of the main Quality Management User types.

Security Profiles provide permission to use the following Quality Management functionality:

 

Agent

Privileged User

Administrator

Limited Admin

Manager

 

Administer Recording Profiles

 

 

X

X

 

Add, edit, delete Call Recording Profiles.

Add/Edit Users

 

 

X

X

 

Add and edit Users.

Delete Users

 

 

X

 

 

Delete Users.

Change System Settings

 

 

X

 

 

Administer Security Profiles, licenses, services, and general settings. View the contents of the Audit Log.

View Live Phone State

X

X

X

X

X

View live call state of any Managed User.

Initiate User Recording

X

X

X

X

X

Make real-time recordings of any Managed User.

Pause User Recording

X

X

X

X

X

Replay recordings of any Managed User.

Playback Recording

 

X

X

X

X

Replay recordings of any Managed User.

Delete Recording

 

 

X

X

X

Delete recordings of Managed User.

Export Recording

 

 

X

X

X

Save a copy of a call recording from any Managed User.

Live Monitor

 

 

X

X

X

Listen to calls of any Managed Users, as they happen.

Manage Flags

X

X

X

X

X

Manage call flags used by your Managed Users.

View Computer Recordings

X

X

X

X

X

View and record the computer screen of any Managed User.

Create Scorecard

 

 

X

X

X

Create criteria for scoring recordings.

Create Evaluations

 

 

X

X

X

Create and edit evaluations for any Managed Users.

Quality Management administrators can modify these pre-defined profiles and define new ones.

The Add/Edit Users, Delete Users, and Change System Settings functions together replace Administer Users function in CallRex 4.0.

This section of the Help describes:

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