• Welcome
    • Quality Management Suite Overview
    • Terms Of Use
    • Software User License Agreement
  • About This Help
    • New in this Release
    • Resources and Support
    • Help Conventions
  • Quality Management Client
    • Quick Start
    • Log in to Quality Management Client
    • Login Using Windows Authentication
    • Changing Language
    • Changing Your Passwords
    • Changing Your Preferences
  • Dashboard
    • Viewing the Dashboard
    • Customizing the Dashboard
  • Real-time Activity
    • Viewing Calls in Real-time
    • Recording Calls in Real-time
    • Monitoring Calls
    • Flagging Calls in Real-time
    • Viewing Computer Activity in Real-time
    • Monitoring Screens
  • Recordings
    • Search Recordings
    • Preview Call Recordings
    • Defining Recording Search Criteria
    • Full Text Search
    • Defining Full Text Search Criteria
    • Saving Search Criteria
    • Loading Saved Searches
    • Deleting Saved Searches
    • Playing Recorded Calls
    • Replaying Screen Recordings
    • Replaying Recording Chain Segments
    • Viewing Email Recordings
    • Viewing Chat Recordings
    • Viewing Call Transcriptions
    • On Demand Call Transcription
    • Authorized User for Playback Option
    • Flagging Recorded Media
    • Deleting Recorded Media
    • Printing Recorded Media
    • Exporting Recorded Media
    • Exporting Recording Chain Segments
    • View the Recording Audit Log
    • Verifying Watermarks
    • Exporting Search Results
    • Copying and E-mailing Recordings
    • Override Recording Retention Settings
    • About Call Chains
  • Evaluations
    • About Evaluations
    • Creating Evaluations
    • Searching Evaluations
    • Defining Evaluation Search Criteria
    • Viewing Evaluations
    • Deleting Evaluations
    • Printing Evaluations
    • Exporting Evaluations
    • Copying and Emailing Evaluation Links
    • Editing Evaluations
    • Scoring Evaluations
    • Adding Evaluation Bookmarks
    • Adding Evaluation Notes
    • Adding and Removing Evaluation Media
    • Saving Evaluations
  • Reports
    • Reports Dashboard
    • Viewing, Creating and Editing Reports
      • Viewing Reports
      • Creating Reports
      • Loading Reports
      • Editing Reports
      • Deleting Reports
      • Exporting Reports
      • Printing Reports
      • Scheduling Reports
    • Call Recording Reports
      • Total Counts Reports
      • Users Not Recording Report
    • Agent Evaluation Reports
      • Scores Overview Report
      • Training Requirements Report
      • Score Trending Report
      • Score Trending by Question Report
      • Scores by Evaluator Report
      • Evaluator Calibration Report
      • Evaluator Productivity Report
  • Administration
    • Users
      • Viewing Users
      • Adding Users
      • Editing Users
      • Multiple User Editing
      • Deleting Users
      • Activating/Inactivating Users
      • Managed Users
      • Importing/Exporting User Details
      • Restricting a User's Recording View With Flags
      • Configuring Agent Hotdesking
    • Flag Profiles
      • Viewing Flag Profiles
      • Adding Flag Profiles
      • Editing Flag Profiles
      • Deleting Flag Profiles
      • Assigning Users to Flag Profiles
      • System Flags
    • Call Recording Profiles
      • Viewing Call Recording Profiles
      • Adding Call Recording Profiles
      • Editing Call Recording Profiles
      • Deleting Call Recording Profiles
      • Setting the Default Call Recording Profile
      • Call Recording Rules
      • Call Recording Rules for Contact Center Data
      • Call Retention Settings
      • Call Recording Transcription Settings
      • Call Recording Schedules
      • Assigning Users to Call Recording Profiles
    • Screen Recording Profiles
      • Viewing Screen Recording Profiles
      • Adding Screen Recording Profiles
      • Editing Screen Recording Profiles
      • Deleting Screen Recording Profiles
      • Assigning Users to a Screen Recording Profile
    • Text Recording Profiles
      • Viewing Text Recording Profiles
      • Adding Text Recording Profiles
      • Editing Text Recording Profiles
      • Deleting Text Recording Profiles
      • Assigning Users to Text Recording Profiles
    • Live Analytics Profiles
      • Viewing Live Analytics Profiles
      • Adding Live Analytics Profiles
      • Editing Live Analytics Profiles
      • Deleting Live Analytics Profiles
      • Assigning Members to Live Analytics Profiles
    • Batch Analytics Profiles
      • Viewing Batch Analytics Profiles
      • Adding Batch Analytics Profiles
      • Editing Batch Analytics Profiles
      • Deleting Batch Analytics Profiles
      • Assigning Members to Batch Analytics Profiles
    • Security Profiles
      • Viewing Security Profile Settings
      • Adding New Security Profiles
      • Editing Security Profiles
      • Deleting Security Profiles
      • Assigning Users to a Security Profile
    • Evaluation Scorecards
      • Viewing Scorecards
      • Adding Scorecards
      • Editing Scorecards
      • Moving Scorecards
      • Inactivating Scorecards
      • Deleting Scorecards
      • Scorecard Questions
      • Scorecard Categories
    • Licensing
    • Services
      • Viewing Services
      • Editing Call Recording Services
      • Using Amazon S3 Storage
      • Editing Data Services
      • Editing Media Processing Services
      • Deleting Services
    • General Settings
      • Notifications
      • Call Recording Format
      • Call Retention Settings
      • On Demand Transcription Settings
      • Encryption Settings
      • Using the Key Management Tool
      • Audit Settings
      • Security Settings
      • Volume Adjustments
      • Contact Center Integrations
      • Full Text Search Settings
    • Audit Log
      • Viewing Audit Logs
      • Audit Log Records
      • Service Logs
    • Active Directory Import
    • Archive
      • Viewing Archive Tasks
      • Adding Archive Tasks
      • Editing Archive Tasks
      • Cancelling Archive Tasks
      • Email Notifications for Archive Tasks
  • All Files
Administration

Administration

The administration guide is divided into the following sub categories:

  • Users
  • Flag Profiles
  • Screen Recording Profiles
  • Call Recording Profiles
  • Text Recording Profiles
  • Live Analytics Profiles
  • Batch Analytics Profiles
  • Security Profiles
  • Evaluation Scorecards
  • Licensing
  • Services
  • General Settings
  • Audit Log
  • Active Directory Import
  • Archive

 

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