Recordings

The Quality Management Client enables you to search, view and playback all call recordings after they have been recorded and stored in the Quality Management database.

This section of the Help describes:

• Search Recordings
• Defining a Recording Search Criteria
• Full Text Search
• Defining Full Text Search Criteria
• Saving Search Criteria
• Loading Saved Searches
• Deleting Saved Searches
• Playing Recorded Calls
• Playing Screen Recordings
• Playing Recording Chain Segments
• Viewing Email Recordings
• Viewing Chat Recordings
• Viewing Call Transcriptions
• On Demand Call Transcription
• Authorizing User for Playback Option
• Flagging Recorded Media
• Deleting Recorded Media
• Print Recorded Media
• Exporting Recorded Media
• Exporting Recording Chain Segments
• Viewing the Recording Audit Log
• Verifying Watermarks
• Exporting Search Results
• Copying and Emailing Call Recording Links
• Override Recording Retention Settings
• About Call Chains